Store Policies

Blue Ox Games LLC Policies

Return Policy
You may return most new, unopened items sold and fulfilled by Blue Ox Games LLC within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please note that card singles, collectable miniature singles, and other "open" products are considered used products will typically be considered as "all sales are final."  

Refunds
Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (see below for specific guidelines). We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you pay by:

Your refund will go to:

... time until return is processed:

Credit Card

Credit Card

3-5 business days

Bank Account

Bank Account

Up to 10 business days

Check OR

Money Order

Store Credit Balance
(to request a check, email us)

1 business day


Your Privacy
Blue Ox Games LLC is committed to protecting your privacy. We only use the information we collect about you to process orders and to provide support and upgrades for our products. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. You agree to be added to our mailing list for future promotions and deals. When you order through our website, you are opting in to receive newsletters about promotions, coupons, and important company announcements. All emails are sent through MadMimi or the owner's email account and you may opt out if you wish to no longer receive newsletters from us or our MTG partners.

How does
 Blue Ox Games LLC protect customer information?
We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the Internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We do not use cookies to collect or store any information about visitors or customers.

Will
Blue Ox Games LLC disclose the information it collects to outside parties?
Blue Ox Games LLC does not sell, trade, or rent your personal information to companies not affiliated with Blue Ox Games LLCBlue Ox Games LLC may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include personally identifying information.

Blue Ox Games LLC may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Blue Ox Games LLC, our users, or others.

In Summary
Blue Ox Games LLC is committed to protecting your privacy. We use the information we collect on the site to make shopping at Blue Ox Games LLC .com as simple as possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

Your Consent
By using our Web site, you consent to the collection and use of this information by
Blue Ox Games LLC. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Blue Ox Games LLC also provides links to affiliated sites. The privacy policies of these linked sites are the responsibility of the linked site and Blue Ox Games LLC has no control or influence over their policies. Please check the policies of each site you visit for specific information. Blue Ox Games LLC cannot be held liable for damage or misdoings of other sites linked or otherwise.

Buying/Selling/Trading

Trading, defined as giving products in exchange for products, is allowed within the Blue Ox Games LLC retail store.  Customers are asked to only occupy a resonable amount of space as determined by the Blue Ox Games staff.  Blue Ox Games LLC is the sole entity allowed to buy or sell products or provide services for a fee.  Any customers found selling cards, miniatures, or services such as alterations or painting services will told to cease such action or be removed from the store.  Any person wishing to offer their artistic services through the store's commission program should contact the store.

Unattended Children

Blue Ox Games does not allow children under the age of 13 to be left in the store unattended.  Any child under the age of 13 must be accompanied by an adult who will be responsible for any and all damaged caused by the child.  The store reserves the right to ask for loud or disruptive children to be removed from the store.  If a parent is playing in an event and must withdraw from that event to remove a child from the store no refund of entry fees will be provided.

Lost and Found

Any items left at Blue Ox Games will be put into our lost and found.  We will keep these items until they are reunited with their rightful owner or a period of 30 days has passed. If you have lost an item, please describe the item to one of our employees and they will check our lost and found.  Please note that card piles are difficult to identify and people often "throw away" commons/uncommons, therefore any unsleeved piles of commons/uncommons will automatically be absorbed into the BlueOxGames collective. They will be assimilated.  Resistance is futile.

Store Credit

Store credit can typically be used to pay for any item or event at Blue Ox Games. Any items or events where store credit cannot be used will be clearly posted on the item or in any advertisement for the event.